Return & Refund Policy
Due to the perishable nature of our snacks, we do not accept physical returns; however, if you are not 100% satisfied with your order, please contact us within 30 days of purchase for a resolution.
Verify Your Order
Locate your order number and confirm that your purchase was made directly through the Catalina Crunch website within the last 30 days.
Contact Support
Email our Crunch Crew with your order details and a brief explanation of the issue or why the product didn’t meet your expectations.
Quality Review
Our team will review your request and may ask for photos of the packaging or lot numbers to help us improve our quality control processes.
Resolution Issued
Once approved, we will process a replacement shipment or a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing